After-sales Mechanisms Consulting

Learn the techniques and processes necessary to work with your existing customer base to increase sales through this channel.

Learn in a practical way how to get leads from scratch and generate a need that leads to a commercial conversation.

Salescaling's 'After Sales Mechanism' service is designed to help you
maximize the value of your existing customer relationships.

Based on the best practices of the most recognized professionals, we have designed
a four-phase post-sales process that will allow you to foster customer loyalty,
generate repeat sales opportunities and obtain valuable referrals.

Knowledge

After-sales follow-up

Maximizing Customer Value

3. Cross Selling and Upselling

4. Generation of References

Format

8 hours of practical consulting

Video conference

Exclusive access to videos and other materials

Certification

After-sales follow-up

The first step is to maintain regular contact with your customers once the sale has been completed. This follow-up may include service calls, customer satisfaction surveys, and proactive inquiries to verify that everything is working as planned.

Our goal is to detect and resolve any problems before they become a concern for the customer, demonstrating your commitment to customer satisfaction.

Phase 1

Phase 2

Maximizing Customer Value

In the second phase, we work to increase the value your customers get from your products or services. This may involve the use of additional training, suggestions for optimized usage, or the introduction of complementary features or services.

By increasing the perceived value, you can strengthen customer relationships and increase customer loyalty.

Cross Selling and Upselling

We then identify opportunities for cross-selling or upselling. This can include selling additional products or services to complement the original purchase, or promoting a premium or improved version of a product that the customer already uses.

This phase can generate additional revenue while increasing customer satisfaction by better meeting the customer's needs.

Phase 3

Generation of References

Finally, we encourage satisfied customers to refer your company to their colleagues and friends. This can be as simple as asking for referrals directly, or it may involve creating a formal referral program with incentives for customers who provide successful referrals.

Referrals from satisfied customers are one of the most effective ways to generate new business.

Phase 4

At the end of our consultancy, you will have the knowledge and skills needed
to work effectively with your existing customers, increase sales
and strengthen long-term business relationships.

We will provide you with the support and guidance you need to successfully implement your after-sales strategies and achieve your business goals.

Start maximizing your business